Terms of Service

Prolpy (https://prolpy.com, "the service") is provided by Prime Helmsman Consulting, Ojcowska 103, 32-089 Bębło, Poland, NIP 5130286196, REGON: 525405609 ("we").

Contact: contact@prolpy.com.

The service is for businesses: companies, agencies and self-employed people using it for their business ("you"). It isn't offered to consumers.

If you are a sole trader and the service isn't professional in nature for you (Polish Civil Code, Art. 385⁵), the consumer protections that law gives you apply, including the right to withdraw from the contract within 14 days of purchase.

By creating an account you accept these terms on behalf of the business you represent and confirm that you are authorized to do so.

Prolpy sends the prompts you configure to third-party AI assistants (ChatGPT, Claude and Google AI Mode), and reports how often your brand and your competitors appear in their answers, which sources they cite, and what you could improve.

AI answers vary from one run to the next and change over time, and we don't control them. Results are measurements, not guarantees: we don't promise that any AI assistant will mention or recommend your brand, or that following our suggestions will change what they say.

AI answers can be wrong. They are shown as the AI assistant gave them and don't express our views. Don't rely on them without checking.

You sign in with a Google account. Keep access to it secure; you are responsible for what is done in your account.

The shared demo account, when available, is read-only and contains invented sample data.

Each plan includes a number of AI answers per month (one answer = one prompt asked of one AI assistant), a number of brands and other limits shown on the pricing page at the time of purchase. Answers that fail are not counted. The allowance renews on your billing date; unused answers don't carry over.

When the monthly allowance is used up, new scans can't start until it renews or you upgrade.

A new account gets one free report: one scan with the limits shown on the pricing page, no card needed. After it, the account's results stay readable and new scans need a paid plan. The free report can be changed or discontinued at any time.

Paid plans are billed monthly in advance, in the currency shown at checkout, through Stripe. Prices include VAT where applicable: the price shown is the price you pay. EU businesses outside Poland with a valid VAT number are invoiced under the reverse charge and pay the same displayed amount.

Subscriptions renew automatically until cancelled in the billing portal (Settings → Billing). Cancellation takes effect at the end of the paid period; paid periods are not refunded, except where the law requires it.

If a payment fails, the paid plan stays active for 7 days. After that, the account has no plan until payment succeeds: its results stay readable and new scans can't start. Your data is not deleted.

Invoices are issued electronically and sent by email. An EU business outside Poland whose VAT number has been verified is invoiced under the reverse charge.

We may change prices for future billing periods, announcing it at least 30 days in advance; you can cancel before the change takes effect.

Use the service lawfully, only for brands you are entitled to monitor or are working for, and without infringing others' rights.

Don't try to overload, disrupt or circumvent the limits of the service, access other customers' data, reverse-engineer it, or use it to send AI assistants content that violates their usage policies.

Don't put personal data of others into prompts unless you have a legal basis for it.

We may suspend an account that breaks these rules, after a warning where possible, or immediately where there's a serious risk to the service or others.

You keep all rights to what you enter (brands, prompts, logos). You allow us to use it only to provide the service to you.

You may use the results and reports for your business and share them with your clients. AI answers are produced by third-party AI assistants and may be subject to their terms.

The service itself, its software, design and texts belong to us; these terms don't transfer any rights to them beyond using the service.

The service depends on AI assistants, search and payment providers we don't control. If a provider is unavailable, changes its service or stops offering it, the matching part of our service may be unavailable or change. Answers a provider fails to give don't count against your allowance.

We aim for the service to be available at all times, but don't guarantee uninterrupted availability; maintenance and outages of our providers may happen.

We develop the service and may change its features. We will announce changes that reduce what a paid plan includes at least 30 days in advance.

How we process personal data is described in the Privacy Policy. The full text of AI answers is kept for 12 months and then deleted; scores, mentions and history stay while the account exists.

You can export your data and delete your account at any time in Settings → Your data.

To the extent permitted by law, our total liability to you under the contract is limited to the fees you paid us in the 12 months before the event that caused the damage, and we are not liable for lost profits, lost revenue or indirect damage.

The statutory warranty for defects (rękojmia, Polish Civil Code, Art. 556 and following) is excluded, to the extent the law allows.

These limits don't apply to damage caused intentionally, or where the law doesn't allow them to be limited.

Send complaints about the service to contact@prolpy.com, describing the problem. We answer within 14 days.

The contract runs for an indefinite period, from creating the account until it is deleted. You can end it at any time by deleting the account (after cancelling a paid plan). We can end it with 30 days' notice, or immediately for a serious breach of these terms.

We may change these terms for important reasons (changes in the law, in the service or in our providers' terms). We will announce changes at least 14 days before they take effect, by email or in the app. If you don't accept them, you can end the contract before they take effect.

These terms and the contract are governed by Polish law. Disputes will be settled by the common court having jurisdiction over our registered office, unless the law provides otherwise.